Fixing a failed donation

Common reasons banks have for declining a donation instruction include insufficient account funds, exceeding the daily limit on a card, entering incorrect address details or account details, expiry of a card, etc. In some cases a bank may also approve the donation instruction initially, and decline it later.

Contact your bank to ask why your donation instruction was declined, rectify the situation if necessary, then return to the donation page of the charity or fundraiser you support and attempt the donation again.

Should the donation continued to be declined after having contacted your bank, please contact GivenGain and provide the details of the donation for further inspection.

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