Resolving a declined licence fee payment

First, contact your bank to resolve the reason for the billing payment being declined. When addressed, visit the "Settings" tab of your charity account and click on "Billing". Click on "Edit" below “Billing account” and create a new billing instruction by entering credit card details. 

Charities registered in South Africa may also wish to switch to their SA bank account for billing purposes, under "Settings > Billing".

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