Sign-up FAQs

Charity application & billing

• What is the GivenGain service?
• Who may apply for a GivenGain charity account?
• Can I apply on behalf of my charity?
• Will the GivenGain Foundation bill me?
• What types of payment do you accept?
• Can I change my service at any time?
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Supporter data

• How safe is my data?
• Will you ever contact people on my database?
• Can I export my data?

General sign-up questions

• What information do you need to sign up your registered charity?
• Why do you need a bank compliance form?
• Do I have to provide credit card details?
• What is the BIC code?
• Do you accept any charity?

Service & support

• Do you do any marketing on behalf of a charity?
• Do you provide financial support?
• Do you provide technical support?

Security & privacy

• Are you PCI-compliant?
• Do you store donor credit card details?
• Do you have firewall security?
• Where is the GivenGain service hosted?

Tax & legal questions

• Do you offer tax advice or certificates?
• Do I have to sign any agreements?
• Can I trust GivenGain?