Fundraisers & donors

Account

• Who may apply for a GivenGain fundraiser account?
• Resetting your password
• Making changes to your fundraiser profile

Donations

• Understanding Gift Aid (for UK donors only)
• Resending donation notifications to your inbox
• Requesting tax certificates
• Fixing a failed donation
• Updating donation details or stopping donations
• Donations received "disappearing" from the donation history page

Projects

• Creating your fundraiser project
• Reopening a finished project or extending the end date
• Adding an update to your fundraiser project
• Changing the fundraising target amount
• Adding a photo or video to a fundraiser project
• Adding Runkeeper activities to a project

Online Fundraising

• 6 tips for successful individual fundraising
• Fundraising for a charity not registered on GivenGain
• Adding the GivenGain fundraiser widget to your website

Charities

Account

• Resetting your password / accessing your username
• Managing system user access to your charity account
• Setting up your charity profile
• Managing access permissions in your charity account

Donations

• How does claiming Gift Aid work? (for UK Charities only)
• Anonymous donations
• Transfer schedules and donations with pending status
• Stopping a donation instruction on behalf of a donor

Campaigns

• Managing charity campaign pages
• Adding fixed donation amounts for charity campaigns
• Setting a featured campaign for your charity profile
• Adding an update to your charity campaign

Online Fundraising

• Adding the GivenGain donate or fundraise button to your website
• Enabling your supporters to fundraise on behalf of your charity
• Adding the GivenGain charity widget to your website

Supporter data & reports

• Locating a supporter in your database
• Drawing detailed reports

Billing

• Resending billing invoices
• Upgrading, downgrading or cancelling your GivenGain account
• Resolving a declined licence fee payment

Third-party integration

• Connecting to MailChimp, Campaign Monitor and SalesForce

Fees

• GivenGain's fees

Teams

FAQs

• What is GivenGain Teams?
• Who may apply for a Teams account on GivenGain?
• How do fundraisers support a Teams event?
• Will using Teams cost you anything?
• How are funds transferred to the beneficiary charity’s bank account?

Account

• Setting up your Teams profile
• Resetting your password
• Managing Teams user notifications

Online fundraising

• Adding the GivenGain Teams widget to your website

Events

• Creating an event

Sign-up FAQs

Charity application & billing

• What is the GivenGain service?
• Who may apply for a GivenGain charity account?
• Can I apply on behalf of my charity?
• Will the GivenGain Foundation bill me?
• What types of payment do you accept?
• Can I change my service at any time?

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Supporter data

• How safe is my data?
• Will you ever contact people on my database?
• Can I export my data?

General sign-up questions

• What information do you need to sign up your registered charity?
• Why do you need a bank compliance form?
• Do I have to provide credit card details?
• What is the BIC code?
• Do you accept any charity?

Service & support

• Do you do any marketing on behalf of a charity?
• Do you provide financial support?
• Do you provide technical support?

Security & privacy

• Are you PCI-compliant?
• Do you store donor credit card details?
• Do you have firewall security?
• Where is the GivenGain service hosted?

Tax & legal questions

• Do you offer tax advice or certificates?
• Do I have to sign any agreements?
• Can I trust GivenGain?