Activists & donors

Account

• Who may apply for a GivenGain activist account?
• Resetting your password
• Making changes to your profile

Donations

• Resending donation notifications to your inbox
• Requesting tax certificates
• Fixing a failed donation
• Changing donation details or stopping donations
• Donations received "disappearing" from the donation history page

Projects

• Creating your activist fundraising project
• Adding a photo album to a project
• Adding Runkeeper activities to a project
• Changing the fundraising target amount
• Reopening a closed project or extending the end date

Online Fundraising

• 6 tips for successful activist fundraising
• Fundraising for a cause not registered on GivenGain
• Adding the GivenGain activist widget to your website

Causes

Account

• Resetting your password / accessing your username
• Managing system user access to your cause account
• Setting up your cause profile
• Managing access permissions in your cause account

Donations

• Anonymous donations
• Donation transfer schedules
• Stopping a donation instruction on behalf of a donor

Cause campaigns

• Managing cause campaigns
• Adding fixed donation amounts for cause campaigns

Online Fundraising

• Adding the GivenGain donate or fundraise button to your website
• Enabling your supporters to fundraise on behalf of your organisation
• Adding the GivenGain widget to your website

Supporter data & reports

• Locating a supporter in your database
• Drawing detailed reports

Billing

• Resolving a declined licence fee payment

Third-party integration

• Connecting to MailChimp, Campaign Monitor and SalesForce

Fees

• GivenGain's fees

Sign-up FAQs

Cause application & billing

• Who may apply for a GivenGain cause account?
• Can I apply on behalf of my cause?
• Will the GivenGain Foundation bill me?
• What types of payment do you accept?
• Can I change my service at any time?
• Can I get started for free?

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Supporter data

• How safe is my data?
• Will you ever contact people on my database?
• Can I export my data?

General sign-up questions

• Why do you need a bank compliance form?
• Do I have to provide credit card details?
• What is the BIC code?
• Do you accept any non-profit organisation?

Service & support

• Do you do any marketing on behalf of an organisation?
• Do you provide financial support?
• Do you provide technical support?

Security & privacy

• Are you PCI-compliant?
• Do you store donor credit card details?
• Do you have firewall security?
• Where is the GivenGain service hosted?

Tax & legal questions

• Do you offer tax advice?
• Do I have to sign any agreements?
• Can I trust GivenGain?