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Activists & donors
Who may apply for a GivenGain activist account?
Resetting your password
Making changes to your profile
Resending donation notifications to your inbox
Requesting tax certificates
Fixing a failed donation
Changing donation details or stopping donations
Donations received "disappearing" from the donation history page
Creating your activist fundraising project
Adding a photo album to a project
Adding Runkeeper activities to a project
Changing the fundraising target amount
Reopening a closed project or extending the end date
6 tips for successful activist fundraising
Fundraising for a cause not registered on GivenGain
Adding the GivenGain activist widget to your website
Resetting your password / accessing your username
Managing system user access to your cause account
Setting up your cause profile
Managing access permissions in your cause account
Donation transfer schedules
Stopping a donation instruction on behalf of a donor
Adding / managing cause campaigns
Adding fixed donation amounts for cause campaigns
Adding the GivenGain donate or fundraise button to your website
Enabling your supporters to fundraise on behalf of your organisation
Adding the GivenGain widget to your website
Supporter data & reports
Locating a supporter in your database
Drawing detailed reports
Resolving a declined licence fee payment
Connecting to MailChimp, Campaign Monitor and SalesForce
Cause application & billing
Who may apply for a GivenGain cause account?
Can I apply on behalf of my cause?
Will the GivenGain Foundation bill me?
What types of payment do you accept?
Can I change my service at any time?
Can I get started for free?
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How safe is my data?
Will you ever contact people on my database?
Can I export my data?
General sign-up questions
Why do you need a bank compliance form?
Do I have to provide credit card details?
What is the BIC code?
Do you accept any non-profit organisation?
Service & support
Do you do any marketing on behalf of an organisation?
Do you provide financial support?
Do you provide technical support?
Security & privacy
Are you PCI-compliant?
Do you store donor credit card details?
Do you have firewall security?
Where is the GivenGain service hosted?
Tax & legal questions
Do you offer tax advice?
Do I have to sign any agreements?
Can I trust GivenGain?