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Fundraisers & donors
Who may apply for a GivenGain fundraiser account?
Resetting your password
Making changes to your fundraiser profile
Understanding Gift Aid (for UK donors only)
Resending donation notifications to your inbox
Requesting tax certificates
Fixing a failed donation
Updating donation details or stopping donations
Donations received "disappearing" from the donation history page
Creating your fundraiser project
Reopening a finished project or extending the end date
Adding an update to your fundraiser project
Changing the fundraising target amount
Adding a photo or video to a fundraiser project
Adding Runkeeper activities to a project
6 tips for successful individual fundraising
Fundraising for a charity not registered on GivenGain
Adding the GivenGain fundraiser widget to your website
Resetting your password / accessing your username
Managing system user access to your charity account
Setting up your charity profile
Managing access permissions in your charity account
How does claiming Gift Aid work? (for UK Charities only)
Transfer schedules and donations with pending status
Stopping a donation instruction on behalf of a donor
Managing charity campaign pages
Adding fixed donation amounts for charity campaigns
Setting a featured campaign for your charity profile
Adding an update to your charity campaign
Adding the GivenGain donate or fundraise button to your website
Enabling your supporters to fundraise on behalf of your charity
Adding the GivenGain charity widget to your website
Supporter data & reports
Locating a supporter in your database
Drawing detailed reports
Resending billing invoices
Upgrading, downgrading or cancelling your GivenGain account
Resolving a declined licence fee payment
Connecting to MailChimp, Campaign Monitor and SalesForce
What is GivenGain Teams?
Who may apply for a Teams account on GivenGain?
How do fundraisers support a Teams event?
Will using Teams cost you anything?
How are funds transferred to the beneficiary charity’s bank account?
Setting up your Teams profile
Resetting your password
Managing Teams user notifications
Adding the GivenGain Teams widget to your website
Creating an event
Charity application & billing
What is the GivenGain service?
Who may apply for a GivenGain charity account?
Can I apply on behalf of my charity?
Will the GivenGain Foundation bill me?
What types of payment do you accept?
Can I change my service at any time?
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How safe is my data?
Will you ever contact people on my database?
Can I export my data?
General sign-up questions
What information do you need to sign up your registered charity?
Why do you need a bank compliance form?
Do I have to provide credit card details?
What is the BIC code?
Do you accept any charity?
Service & support
Do you do any marketing on behalf of a charity?
Do you provide financial support?
Do you provide technical support?
Security & privacy
Are you PCI-compliant?
Do you store donor credit card details?
Do you have firewall security?
Where is the GivenGain service hosted?
Tax & legal questions
Do you offer tax advice or certificates?
Do I have to sign any agreements?
Can I trust GivenGain?