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Fundraisers & donors
Who may apply for a GivenGain fundraiser account?
Resetting your password
Making changes to your fundraiser profile
Resending donation notifications to your inbox
Requesting tax certificates
Fixing a failed donation
Updating donation details or stopping donations
Donations received "disappearing" from the donation history page
Creating your fundraiser project
Reopening a closed project or extending the end date
Adding an update to your fundraiser project
Changing the fundraising target amount
Adding a photo album to a fundraiser project
Adding Runkeeper activities to a project
6 tips for successful individual fundraising
Fundraising for a charity not registered on GivenGain
Adding the GivenGain fundraiser widget to your website
Resetting your password / accessing your username
Managing system user access to your charity account
Setting up your charity profile
Managing access permissions in your charity account
Donation transfer schedules
Stopping a donation instruction on behalf of a donor
Managing charity campaigns
Adding fixed donation amounts for charity campaigns
Setting a featured campaign for your charity profile
Adding an update to your charity campaign
Adding a donate button on your official Facebook Page
Adding the GivenGain donate or fundraise button to your website
Enabling your supporters to fundraise on behalf of your organisation
Adding the GivenGain charity widget to your website
Supporter data & reports
Locating a supporter in your database
Drawing detailed reports
Upgrading, downgrading or cancelling your GivenGain account
Resolving a declined licence fee payment
Connecting to MailChimp, Campaign Monitor and SalesForce
Charity application & billing
What is the GivenGain service?
Who may apply for a GivenGain charity account?
Can I apply on behalf of my charity?
Will the GivenGain Foundation bill me?
What types of payment do you accept?
Can I change my service at any time?
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How safe is my data?
Will you ever contact people on my database?
Can I export my data?
General sign-up questions
Why do you need a bank compliance form?
Do I have to provide credit card details?
What is the BIC code?
Do you accept any charity?
Service & support
Do you do any marketing on behalf of a charity?
Do you provide financial support?
Do you provide technical support?
Security & privacy
Are you PCI-compliant?
Do you store donor credit card details?
Do you have firewall security?
Where is the GivenGain service hosted?
Tax & legal questions
Do you offer tax advice?
Do I have to sign any agreements?
Can I trust GivenGain?