Fundraisers & donors
Account
Projects
- Creating a fundraiser project
- Downloading your donor data
- Changing the fundraising target amount or currency on your fundraiser project
- Extending the end date or reopening a fundraiser project
- Editing the title of your fundraiser project
- Changing the name, bio or photo of your fundraiser profile
Donations
- Viewing your online donation history via GivenGain
- Downloading your donation receipt
- How are funds transferred to the beneficiary charity’s bank account?
- Updating recurring donation details or stopping a donation
- Fixing a failed donation
- Understanding the option for donors to cover donation fees
Online Fundraising
Charities
Account
- Updating your charity bank account details or profile name
- Cancelling your GivenGain account
- Resetting your password / accessing your username
- Setting up your charity profile
- Adding a thank-you message to donation notifications
- Managing system user access to your charity account
Donations
- Understanding the option for donors to cover donation fees
- Transfer schedules and donations with "Pending" status
- Obtaining tax certificate donor data
- Stopping a donation instruction on behalf of a donor
- Adding off-platform donations from non-GivenGain sources to your GivenGain total
- Anonymous donations