Fundraisers & donors

Account

• Who may apply for a GivenGain fundraiser account?

Projects

• Creating a fundraiser project
• Downloading your donor data
• Changing the fundraising target amount or currency on your fundraiser project
• Extending the end date or reopening a fundraiser project
• Editing the title of your fundraiser project
• Changing the name, bio or photo of your fundraiser profile

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Donations

• Donating via a check / cheque
• Viewing your online donation history via GivenGain
• Downloading your donation receipt
• How are funds transferred to the beneficiary charity’s bank account?
• Updating recurring donation details or stopping a donation
• Fixing a failed donation

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Online Fundraising

• Fundraising for a charity not registered on GivenGain

Charities

Account

• Updating your charity bank account details or profile name
• Cancelling your GivenGain account
• Resetting your password / accessing your username
• Setting up your charity profile
• Adding a thank-you message to donation notifications
• Managing system user access to your charity account

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Donations

• Understanding the option for donors to cover donation fees
• Transfer schedules and donations with "Pending" status
• Obtaining tax certificate donor data
• Stopping a donation instruction on behalf of a donor
• Adding off-platform donations from non-GivenGain sources to your GivenGain total
• Anonymous donations

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Campaigns

• Managing charity campaign pages
• Adding fixed donation amounts for charity campaigns
• Setting a featured campaign for your charity profile
• Removing unwanted fundraising projects from a charity campaign

Online Fundraising

• Understanding the fundraising minimums functionality for individual fundraisers
• Enabling your supporters to fundraise on behalf of your charity
• Adding a donation link on your official website to your GivenGain charity profile
• Adding the GivenGain charity widget to your website

Supporter data & reports

• Viewing and exporting off-platform donations as part of your donation reports
• Locating a supporter in your database
• Drawing detailed reports

Third-party integration

• Integrating with the Double the Donation option
• Integrating with SalesForce
• Connecting to MailChimp and Campaign Monitor

Teams

FAQs

• What is GivenGain Teams?
• Who may apply for a Teams account on GivenGain?
• How do fundraisers support a Teams event?
• Will using Teams cost you anything?
• How are funds transferred to the beneficiary charity’s bank account?

Account

• Setting up your Teams profile
• Adding another admin user on your Teams account
• Resetting your password
• Managing Teams user notifications

Online fundraising

• Adding the GivenGain Teams widget to your website

Events

• Creating an event
• Adding the GivenGain event livestreaming widget to your livestream or static screen

Sign-up FAQs

Charity application

• What is the GivenGain service?
• Who may apply for a GivenGain charity account?
• Can I apply on behalf of my charity?
• Can I get started for free?
• Do I have to sign a long-term contract?

Supporter data

• How safe is my data?
• Will you ever contact people on my database?
• Can I export my data?

General sign-up questions

• What information do you need to sign up your registered charity?
• Why do you need a bank compliance form?
• What is the BIC code?
• Do you accept any charity?

Service & support

• Do you do any marketing on behalf of a charity?
• Do you provide financial support?
• Do you provide technical support?

Security & privacy

• Are you PCI-compliant?
• Do you store donor credit card details?
• Do you have firewall security?
• Where is the GivenGain service hosted?

Tax & legal questions

• Do you offer tax advice or certificates?
• Do I have to sign any agreements?
• Can I trust GivenGain?