Add an additional admin user to your charity account
Log in using the email address associated with your charity account and navigate to Charity > Settings > Users.
Click on Add User and complete all required fields. Once completed, please notify the new user about their access credentials. They will then be able to visit the login page and sign in using their unique code.
Replace the sole charity admin user if no longer at the charity
If the previous charity account user is no longer available, please submit a request to GivenGain to update the primary charity user on your behalf. The request should be submitted on the official letterhead of the charity and include the first name, last name, and email address of the new admin user. The letter must be signed by an authorized board member and sent to support@givengain.com. Upon receipt, the changes will be processed, and the new admin user will be able to log in.