To login to your charity account
As charity account admin user, visit the login page and enter your email address. A unique code will be sent to your inbox to use to complete the login process.
To add another admin user to your charity account
Log in as a charity admin and visit Charity > Settings > Users. Click on Add user and complete all fields. When done, inform the new user about their access. They'll then be able to visit the login page and login with their unique code.
To replace the only charity admin user, if no longer at the charity
If the previous charity account user is no longer available, send a request to GivenGain to make the charity primary user changes on your behalf. Your letter should include the official letterhead of the charity and the first name, last name and email address of the new admin user. Have the letter signed by an authorised board member and send a copy to support@givengain.com. The changes will be made and the new admin user will then be able to log in.