To update your charity registration details, please contact GivenGain Support and our team will assist you.
Verifying or updating your charity bank details
Why do I need to verify my organization’s bank details?
To enable payouts and prevent fraud, GivenGain needs to confirm that we have the correct bank details for your organization. You can keep fundraising in the meantime. Payouts are released once your bank details are verified.
What do I need in order to verify my organization’s bank details?
Verification should be completed by the owner of the bank account, or an authorized person with access to your organization’s bank account.
How do I verify or update my bank details?
If you have not yet provided your bank details, go to Charity > Settings > Payouts and click Verify bank details. If you have already provided your details and need to change them, click Update bank details. The bank account must be held in your organization’s name.
How long does verification take?
Just a few seconds.
What information is shared with GivenGain? Is it safe?
The only data shared with GivenGain is your bank account details and confirmation that the account belongs to your organization. We never see your online banking login, balances or transactions.
What if my bank isn’t supported?
Don’t worry, this can happen from time to time. Please contact GivenGain Support and our team will help you complete verification.
How bank details verification works
Why we verify
Before we pay out donations, we confirm that the bank account on file exists and belongs to your organization. This protects your funds from fraud and ensures every donation reaches the right account.
How it works
We use a trusted third-party verification provider, which means you can verify your bank details yourself. There’s no paperwork and no waiting on our team.
Go to Charity > Settings > Payouts and click Verify bank details. If you’re changing details you’ve already provided, click Update bank details.
Follow the prompts on screen. Depending on your region, you’ll either connect securely to your bank or have your bank details checked against a global bank account database.
We confirm that the account exists and belongs to your organization. This takes just a few seconds.
Don’t see the button? Your region may not yet support automatic verification. Please contact GivenGain Support and we’ll verify your details manually.
What if verification fails, or my bank isn’t supported?
This can happen from time to time and is not a red flag. Contact GivenGain Support and a member of our team will review your details and follow up with you personally.