A "Pending" status in the "Transferred" column of your donation report (Reports > Donations) means that the donation has not yet cleared for a transfer to your GivenGain charity account.
These "Pending" donations will also reflect in the "Amounts on hold" column (Reports > Transfers).
Donations clear on the 1st Monday after a 14-day period has lapsed from the date of the donation, and will then reflect in the "Balances" column (Reports > Transfers). It will then also show the date it cleared in the "Transferred" column of your donation report (Reports > Donations).
When will an actual transfer to your charity bank account be made?
An actual bank account transfer will only be made if the total amount in that currency (Reports > Transfers > Balances) is equal to or higher than the minimum transfer limit for that currency (Settings > Transfers).
How can an actual transfer to your charity bank account be initiated?
To initiate an actual bank account transfer for donations in a specific currency, lower the minimum transfer limit for that currency (Settings > Transfers) to an amount less than what is displayed in the "Balances" column for that currency (Reports > Transfers) and save. The transfer will then occur on the following Monday.
Please allow 6 - 10 business days for the transferred amount to reflect in your charity bank account, ie. the amount should reflect in your bank account on the following Tuesday, or latest Friday.
What are the default transfer limits per currency?
Currency: default transfer limit; minimum transfer limit.
AUD - Australian Dollar: 900; 60.
CAD - Canadian Dollar: 900; 60.
CHF - Swiss franc: 900; 40.
DKK - Danish Krone: 6000; 280.
EUR - Euro: 600; 40.
GBP - Pound Sterling: 600; 30.
HKD - Hong Kong Dollar: 6000; 320.
NOK - Norwegian Krone: 6000; 440.
NZD - New Zealand Dollar: 900; 60.
SEK - Swedish Krona: 6000; 410.
SGD - Singapore Dollar: 900; 60.
USD - United States Dollar: 900; 40.
ZAR - South African Rand: 500; 50.
Tip: Increasing your minimum transfer limit per currency will enable you to save on the batch transfer fees charged by banks, but will result in longer intervals between payments.