A donation will clear on the first Monday following a 14-day period from the donation date. Until the donation has cleared, it will appear in the Pending report located under Charity > Reports > Payouts. Once cleared, it will be displayed in the Balance report adjacent to the Pending report.
Note:
- A donation may take up to 5 days since the donation date to settle, ie. receive positive confirmation from the donor's bank. Only once settled will the donation display in the Pending report.
- A donation made as a fundraising minimum milestone payment from the fundraiser will clear on the first Monday after a 28-day period.
A donation listed in the Balance report indicates that, although it has cleared for payout to your charity's bank account, it has not been paid out due to your payout settings; for example, if your minimum payout threshold currently exceeds the amount shown in your Balance section.
How can a payout to your charity bank account be initiated?
To have the Balance amount paid out to your bank account on the following Monday, lower the minimum payout limit to an amount less than your Balance amount. You may do this by visiting Charity > Settings > Payouts.
Please allow 6 to 10 business days for the paid out amount to be reflected in your charity bank account.
For UK charities only:
- A Gift Aid payment from HMRC will be credited to your GivenGain charity account 8 to 10 weeks following the date of the Gift Aid donation. This will then appear in the Balances column and will be included in your payout statement.
What are the default minimum payout limits and fees per currency?
Currency |
Currency name |
Default payout limit |
Minimum payout limit |
Batch payout fee |
AUD |
Australian Dollar |
900.00 |
60.00 |
9.00 |
CAD |
Canadian Dollar |
900.00 |
60.00 |
9.00 |
CHF |
Swiss Franc |
900.00 |
40.00 |
9.00 |
DKK |
Danish Krone |
6000.00 |
280.00 |
60.00 |
EUR |
Euro |
600.00 |
40.00 |
5.00 |
GBP |
Pound Sterling |
600.00 |
30.00 |
0.50 |
HKD |
Hong Kong Dollar |
6000.00 |
320.00 |
60.00 |
NOK |
Norwegian Krone |
6000.00 |
440.00 |
60.00 |
NZD |
New Zealand Dollar |
900.00 |
60.00 |
9.00 |
SEK |
Swedish Krona |
6000.00 |
410.00 |
60.00 |
SGD |
Singapore Dollar |
900.00 |
60.00 |
9.00 |
USD |
United States Dollar |
900.00 |
40.00 |
9.00* |
ZAR |
South African Rand |
500.00 |
50.00 |
5.00 |
Tip: Increasing your minimum payout limit per currency will allow you to reduce batch payout fees charged by banks; however, this will result in longer intervals between payments.
Please refer to GivenGain's pricing.
*Please note that the USD payout fee does not apply to US charities.