A "Pending" status in the "Transferred" column of your donation report (Reports > Donations) means that the donation has not yet cleared for a transfer to your GivenGain charity account.
These "Pending" donations will also reflect in the "Amounts on hold" column (Reports > Transfers).
Donations clear on the 1st Monday after a 14-day period has lapsed from the date of the donation, and will then reflect in the "Balances" column (Reports > Transfers). It will then also show the date it cleared in the "Transferred" column of your donation report (Reports > Donations).
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UK charities only:
- A "Pending" status in the "Gift Aid Transferred" column of your donation report (Reports > Donations) means that the Gift Aid donation has not yet been paid out by HMRC to your GivenGain charity account.
- A Gift Aid payment from HMRC will be made to your GivenGain charity account 8-10 weeks from the date of the Gift Aid donation, and will then reflect in the "Balances" column (Reports > Transfers). It will then also show the date it cleared in the "Gift Aid Transferred" column of your donation report (Reports > Donations).
Note: A donation which is a fundraising minimum milestone payment from the fundraiser will clear on the 1st Monday after a 28-day period.
When will a payout to your charity bank account be made?
A bank account payout will only be made if the total amount in that currency (Reports > Transfers > Balances) is equal to or higher than the minimum payout (transfer) limit for that currency (Settings > Transfers).
How can a payout to your charity bank account be initiated?
To initiate a bank account payout for donations in a specific currency, lower the minimum (payout) transfer limit for that currency (Settings > Transfers) to an amount less than what is displayed in the "Balances" column for that currency (Reports > Transfers) and save. The payout will then occur on the following Monday.
Please allow 6 - 10 business days for the paid out amount to reflect in your charity bank account, ie. the amount should reflect in your bank account on the following Tuesday, or latest Friday.
What are the default transfer limits and fees per currency?
Currency |
Currency |
Default transfer limit |
Minimum transfer limit |
Batch transfer fee |
AUD |
Australian Dollar |
900 |
60 |
9 |
CAD |
Canadian Dollar |
900 |
60 |
9 |
CHF |
Swiss Franc |
900 |
40 |
9 |
DKK |
Danish Krone |
6000 |
280 |
60 |
EUR |
Euro |
600 |
40 |
5 |
GBP |
Pound Sterling |
600 |
30 |
0.5 |
HKD |
Hong Kong Dollar |
6000 |
320 |
60 |
NOK |
Norwegian Krone |
6000 |
440 |
60 |
NZD |
New Zealand Dollar |
900 |
60 |
9 |
SEK |
Swedish Krona |
6000 |
410 |
60 |
SGD |
Singapore Dollar |
900 |
60 |
9 |
USD |
United States Dollar |
900 |
40 |
9* |
ZAR |
South African Rand |
500 |
50 |
5 |
Tip: Increasing your minimum payout (transfer) limit per currency will enable you to save on the batch payout (transfer) fees charged by banks, but will result in longer intervals between payments.
View GivenGain's pricing.
*Note that the USD payout (transfer) fee does not apply to US charities.