When donating via the GivenGain platform, a donor has the option to cover platform fees related to their donation: GivenGain Foundation's 5% fee, and the transaction fees to cover bank and credit card company fees and other associated costs. (View more here.)
When a donation’s fees are covered, the fees column (Reports > Donations) will display a struck-through amount and the fees in your downloaded transfer reports (Reports > Transfers) will display as 0.00.
Note: Only the donated amount (minus the fees covered by the donor) will appear on the fundraising project or campaign page.