Stop a recurring donation
View the GivenGain notification email (originally sent to you when setting up the donation) to confirm the name of the beneficiary charity, then search for the charity on GivenGain and click through to the charity profile to view their contact details. The charity will be able to stop the donation from their end, by following these steps.
Update a recurring donation
Have the recurring donation stopped by the charity (see steps above), then visit the relevant donation page to set up a new recurring donation, using a new card and/or selecting a new amount to donate.
Note: If you do not receive a response from your charity to have them stop the recurring donation, please get in touch with our Support Desk for assistance.